Telephone Operator

Description:
Maintain an awareness of guest profile through the Opera guest profile system
Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard
Ensure the proper operation of the Guest Service Center, resulting in fast and efficient transferring of internal
and external calls
Take messages for guests and management as per the required standard.
Maintain GSC Log / Call Tracker
Complete all data entries required
Knows what action to take when an emergency call is required.
Monitors automated systems including fire alarms and telephone equipment when engineering and
maintenance department is closed.
Assists in reporting telephone equipment or service complaints and problems.
To be fully aware of and adhere of health and safety, fire and bomb threat procedures
Primary responsibility of the role is to manage the complete day to day activities at the Guest Service Center at the
hotel for the shift which he / she is allotted to.
Receive each guest call in a professional and friendly manner
Maintain effective communication with all departments to ensure smooth service delivery
Handle every query in a polite and courteous manner
Maintain an up to date knowledge of the hotel and local services