Job Details:
All resources, and logistics required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair, and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. The Field Service Specialist – Drives will provide direction, mentorship, and assistance to work group to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
Roles and Responsibilities:
Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary
Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
Maintain knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
Prepare timely and accurate technical reports for customer records and a reference for future outages
Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation
Respond to requests for emergency repairs and services to troublesome equipment
Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer’s sites
Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability
Maintain knowledge of applicable product line warranties and accomplish effective warranty administration
Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization
Required Qualifications:
Strong knowledge in commissioning, maintenance of variable speed drives systems
Strong customer oriented skills and good at stakeholder management
Ability and willingness to travel approximately 75% of the time, as required
Ability and willingness to possess and maintain a valid driver’s license
Bachelor’s Degree in Electrical Engineering from an accredited University
Minimum of 3 years of field/service engineering experience
Proficiency in English is a must and Arabic speaking is an advantage
Desired Characteristics
Strong oral and written communication skills
Strong interpersonal and leadership skills
Additional Information
Relocation Assistance Provided: Yes
Ability to work effectively with minimum supervision
Strong customer service mindset
Strong organizational skills