Beauty Advisor

Role Overview:

As a Beauty Advisor, your primary responsibility is to deliver exceptional service to customers while driving sales and enhancing the overall shopping experience. Your role involves providing product recommendations, demonstrating in-depth knowledge, and ensuring merchandise presentation is enticing and accurate.

Key Responsibilities:

Offer personalized product recommendations, emphasizing their Features, Advantages, and Benefits to customers.
Assist customers in selecting and purchasing products based on their preferences, including brand, variant, and color.
Employ effective selling techniques such as upselling and cross-selling to boost Average Transaction Value.
Monitor the availability of products, ensuring shelves are adequately stocked and well-presented.
Safeguard merchandise to prevent theft or damage, while also monitoring product shelf life.
Maintain commercial standards by replenishing displays, ensuring accurate pricing, and keeping the area clean and organized.
Uphold exemplary customer service standards, including greeting customers, addressing inquiries, and resolving complaints promptly.
Execute store promotions efficiently, utilizing marketing materials to communicate effectively with customers.
Stay updated on price changes and ensure timely updates to shelf tags.
Follow planograms and guidelines for product displays, ensuring consistency and visual appeal.
Fulfill personal development plans and participate in company initiatives.
Adhere strictly to company policies, including those related to attendance, punctuality, grooming standards, and code of conduct.
In summary, as a Beauty Advisor, you play a crucial role in driving sales, enhancing customer satisfaction, and maintaining the overall operational standards of the store.

Skills for Success:

Effective Time Management
Comprehensive Understanding of Fashion/Beauty Industry Trends
Proficiency in Retail Operations (inventory management, visual merchandising, point-of-sale systems, cash handling)
Computer Literacy
Strong Leadership Abilities
Empathy and Customer Service Orientation
Results-Driven Approach
Exceptional Relationship Building Skills
Integrity and Trustworthiness
Adaptability to Ambiguous Situations
Proactive Attitude with a Collaborative Team Spirit
Capacity for Initiative and Problem-Solving
Qualifications:

High school diploma or Bachelor’s Degree
3-5 years of relevant experience in a similar field
Excellent Communication Abilities
Technical Product Knowledge
Accountability for Tasks and Responsibilities
Strong Problem-Solving Skills
Attention to Detail and Precision in Execution