Operational Excellence Manager Job in Dubai, United Arab Emirates

Al Futtaim Automotive stands as a leader in the Middle East’s automotive sector, encompassing a diverse range of brands across the Middle East, Africa, and Asia. We are looking for an Operational Excellence Manager to champion our commitment to continuous improvement and operational excellence.

In this role, you will leverage your expertise in process improvement frameworks to enhance our daily operations. Your ability to engage with stakeholders at all levels across various markets, brands, and dealerships will be crucial. As a central figure in our team, you will gather feedback and implement change management strategies to ensure that all programs address specific issues or opportunities, with clear metrics for success and long-term impact.

Your responsibilities will also include overseeing the performance management of our dealerships. You will collect and analyze data, establish standardization, and use this information to facilitate performance discussions that drive incremental improvements during your visits.

• Key Responsibilities
  Program Communication and Governance: Effectively communicate and manage programs implemented across our markets, brands, and dealerships.
  Change Management Oversight: Lead change management initiatives, ensuring governance, stakeholder engagement, and measurable impact.
  Liaison Role: Act as the key connector between operational teams and head office, fostering clear communication and collaboration.
  Value Delivery: Collaborate with Process Value Managers to quantify the benefits of process changes and improvements.
  Culture Development: Promote a culture of continuous process improvement within our operations.
• Role Overview
• This position reports directly to the Head of Quality and is part of a broader team focused on:
• Process and quality improvement
• Performance management for HQ and dealer teams
• Product lifecycle and pricing
• Sales planning
• This role is dynamic and offers the successful candidate a pivotal opportunity to drive our business forward.
• Key Responsibilities
• Process Improvement
• Identify areas for enhancement in existing processes, policies, and approval flows (RACI).
• Monitor and analyze process performance metrics to uncover inefficiencies.
  Project Management
• Lead and manage projects aimed at boosting operational efficiency.
• Coordinate with cross-functional teams to implement changes, ensuring clear direction and effective data tracking.
• Data Analysis and Reporting
• Collect and analyze operational performance data.
• Generate reports and dashboards to monitor key performance indicators (KPIs).
• Provide actionable insights and recommendations based on data analysis.
• Training and Development
• Develop training materials and conduct workshops to promote best practices.
• Cultivate a culture of continuous improvement within the organization.
• Quality Assurance
• Implement quality control measures and best practices aligned with Manufacturer and Al Futtaim standards.
• Conduct assessments to ensure consistency and growth across all operations.
  Change Management
• Lead change management initiatives to support the adoption of new processes and technologies.
• Strengthen relationships between the head office and wider teams through Change Champion programs.
• Cost Reduction
• Identify opportunities for cost savings and efficiency gains across our markets, brands, and dealers.
• Implement and sustain cost-reduction strategies (govern, plan, communicate, implement).
• Risk Management & Audit
• Lead the action and closure of identified audit findings, ensuring proper governance and structure.
• Identify potential risks related to operational changes across markets and develop mitigation strategies with quantified impact analysis.
• Required Skills and Experience
• Minimum of 5 years’ experience in a related field.
• Expertise in process value analysis methodologies.
• Experience managing complex process improvement projects.
• Proficiency with data visualization tools (e.g., PowerBI).
• Team Environment
  You will be part of a dedicated team reporting to the Head of Quality.
• Qualifications
• A business or technical university degree is preferred.
• A background in Change Management or hands-on experience with large-scale operational initiatives in complex environments is advantageous.
• Proven track record in highly structured, process-driven organizations.
• Demonstrated experience in process value analysis and quantifying benefits.
• Comfort with data visualization tools and the ability to create analysis and management-level briefing documents.