Emirates Flight Catering
Emirates Flight Catering, we take as much pride in our people as we do in our food and hospitality services. We have created an inclusive, collaborative and innovative working environment, and believe that this has been at the core of our company’s success.Job Purpose
To oversee daily operations during a shift, ensuring timely delivery of airline catering services that meet established service level agreements (SLAs), performance tracking systems (PTS), and other key performance indicators (KPIs).
- Key Responsibilities
Compliance and Incident Management: Ensure adherence to all relevant standards and regulatory requirements. Review and manage incidents promptly, escalating as necessary and advising on corrective actions. - Operational Monitoring: Monitor all operational aspects to optimize service delivery, providing support to management in achieving agreed-upon KPIs.
- Stakeholder Collaboration: Work closely with internal and external stakeholders to meet service delivery requirements, promptly notifying management of any developing issues along with recommendations for resolution.
- Cross-Department Coordination: Coordinate with all departments to ensure operational resilience and manage disruptions, escalating to management as needed to invoke business continuity plans.
- LEAN Process Implementation: Support the implementation of LEAN processes, managing shifts to ensure timely and efficient service delivery according to handover timeframes.
- Process Guidance and Feedback: Implement approved processes while providing guidance to Assistant Operations Managers and teams. Offer feedback and recommendations to management regarding risks, gaps, opportunities, and new technologies.
- Performance Management: Continuously manage team performance, addressing high potential and low performance appropriately. Intervene to resolve conflicts pragmatically to achieve desired outcomes.
- Coaching and Development: Coach and mentor team members in service delivery areas to foster operational excellence and promote a self-learning culture alongside company-initiated development programs.
- Manpower Monitoring: Review and monitor manpower requirements, advising Senior Operations Managers on any variances and supporting management in the talent acquisition process.
- Operational Leadership: Lead the shift operations to ensure timely delivery of airline catering services in alignment with SLAs, PTS, and other KPIs.
Qualifications
Education:
- Bachelor’s degree or equivalent qualification.
Experience & Knowledge: - At least 6 years of experience leading shifts in large-scale operational activities within logistics, catering, or airside environments.
- Proven track record in implementing operational efficiency initiatives and service improvements.
- Strong communication skills, capable of engaging effectively with all levels of the organization.
- Excellent problem-solving abilities.
- Ability to cultivate and maintain highly effective working relationships with both internal and external stakeholders.
- Capacity to challenge existing processes, people, and situations in a constructive and innovative manner.