Store Manager Job in Dubai, United Arab Emirates

Position Overview:

The job holder (JH) is responsible for leading the store team to deliver exceptional customer service and achieve sales targets while maintaining high levels of in-store execution. This role drives sustainable sales growth, manages budgets, and ensures effective operational processes. The JH will use their strong communication, leadership, and analytical skills to inspire the team and optimize sales performance.

Key Responsibilities:

Financial Performance:

• Drive, monitor, and review sales performance to ensure the store meets its sales targets.
• Conduct monthly performance reviews with the sales team, focusing on category performance and action plans for improvement.
• Implement strategies to ensure 100% execution of promotional programs for EXCLUSIVE products and provide feedback on their effectiveness.
• Manage and control the store’s approved OPEX budget, including utilities, wrap supplies, staff costs, etc.
• Recommend and implement plans to optimize controllable expenses.
• Monitor and control shrinkage, ensuring it stays within the tolerance level by enforcing Retail Operating Standard Compliance.

Commercial Performance:

• Oversee the implementation and timely replenishment of displays and stock.
• Ensure stock availability and timely replenishment, maintaining accurate inventory adjustments.
• Ensure the store meets the Brand Service Standards for all customer interactions.
• Exceed customer expectations by providing excellent service and professionally handling product queries and complaints.
• Drive participation in loyalty programs to achieve target transactions.
• Implement effective selling techniques to meet conversion and transaction rate targets.
• Regularly communicate ongoing promotions, activities, and store updates to the team.
• Ensure proper implementation of promotional activities (e.g., call-outs, hero displays, price changes).

Operational Processes:

• Ensure policies, brand standards, grooming guidelines, and internal controls are effectively communicated and followed.
• Demonstrate strong analytical skills and a solid understanding of store systems and reporting.
• Oversee store controllable expenses, monitor asset protection, and manage inventory effectively.
• Liaise with mall management and handle daily store documentation (reports, banking, refunds, exchanges).

People Management:

• Plan and monitor Personal Development Plans and in-role development interventions for the team.
• Identify, implement, and track team learning initiatives.
• Conducted performance appraisals and developed personal plans for direct reports.
• Implement action plans to engage employees and enhance team performance.

Required Skills:

• In-depth knowledge of the beauty industry and current trends.
• Strong retail operational skills (stock management, visual merchandising, systems, cash handling).
• Proficiency with computer systems and reporting tools.
• Effective management and people development skills.
• Empathy and customer service focus, with a results-oriented approach.
• Leadership skills with a problem-solving mindset.
• Excellent relationship-building abilities.
• Integrity and trust in handling ambiguity.
• Proactive, team-oriented, and initiative-driven.

Qualifications:

• Education: A Bachelor’s or Master’s degree is a plus.
• Experience: At least 5+ years of experience in retail and team management within the beauty sector.

This role offers the opportunity to lead a dynamic team, drive business performance, and ensure an exceptional customer experience in the beauty retail sector.