Beauty Store Manager

Position Summary:
This role entails overseeing the planning, coordination, and supervision of the store team to ensure the highest standards of customer service and optimal in-store performance, ultimately driving sales and profitability. The incumbent must possess strong communication and interpersonal skills to effectively inspire the team towards delivering exceptional customer service. Additionally, they should demonstrate proficiency in analyzing sales data to devise strategies aimed at meeting business targets.

Accountability Overview:
Financial Accountability:
Monitor and analyze sales performance, devising action plans to meet sales targets at the store level.
Conduct monthly meetings with sales personnel to review category performance and strategize improvement plans.
Ensure effective execution of sales strategies and programs for exclusive products, providing feedback on promotional effectiveness.
Manage store operating expenses within approved budgets and optimize controllable expenses.
Maintain shrinkage levels below tolerance through continuous monitoring of operational compliance.
Commercial Accountability:

Oversee display implementation and stock replenishment to maintain availability and presentation standards.
Ensure accurate and timely inventory adjustments and uphold service standards for customer interactions.
Handle product inquiries and complaints professionally, driving loyalty programs and sales techniques to enhance customer experience.
Communicate promotions and activities effectively, ensuring proper implementation in-store.
Process Accountability:

Communicate and enforce policies, brand standards, and internal procedures.
Utilize analytical skills to monitor expenses, manage inventory, and ensure loss prevention.
Coordinate with mall management and handle store documentation, including cashiering duties.
People Accountability:

Develop and monitor Personal Development Plans and learning interventions for team members.
Conduct performance appraisals and implement action plans for employee engagement and development.

Successful candidates for this role should possess the following skills and qualifications:
Ability to thrive under pressure and manage stress effectively
In-depth understanding of the fashion and beauty industry, including current trends
Proficient in retail operations, encompassing stock management, visual merchandising, systems proficiency, and cash handling
Strong computer skills, including familiarity with MS Office products
Exceptional interpersonal and communication abilities, both verbal and written
Proven track record of organization, time management, and adherence to sales processes
Demonstrated initiative and proactive approach to tasks
Impeccable personal grooming and presentation
Self-motivated, dependable, and confident
Positive attitude and team-oriented mindset
Bachelor’s degree (Master’s preferred)
5-6 years of experience in retail management, preferably within the skincare and cosmetics sector
Ability to empathize with customers and prioritize customer service
Leadership qualities with a knack for problem-solving
Strong relationship-building skills
Technical expertise in product knowledge
Accountability and attention to detail in all tasks.