Customer Service Officer Job in Dubai, United Arab Emirates

Full Time

Majid Al Futtaim

Majid Al Futtaim is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates

Position Summary:
As a diligent team member, responsible for conducting daily inspections to detect any malfunctions or deficiencies in store assets such as games, rides, and points of sale. Promptly reports identified issues to the Manager on duty or the appropriate technician. Additionally, warmly welcomes and assists guests on the floor, promoting engagement with available games and rides through comprehensive product knowledge. Keeps abreast of ongoing promotions and effectively advises customers on optimal value-for-money transactions, thereby maintaining high spending per transaction. Ensures exceptional guest service by promptly and professionally addressing complaints and escalating complex issues to the Manager on duty. Conducts regular stock checks with meticulous attention to detail and manages the issuance and redemption of goods at the redemption counter using relevant ticket values.

Qualifications:
Availability to work flexible shifts, including weekends and public holidays, according to the assigned roster
Excellent verbal and written communication abilities
A strong focus on delivering exceptional customer service
The minimum educational requirement of a High School Certificate

Join Majid Al Futtaim on a journey to craft unforgettable moments, spread joy, and cultivate experiences that leave lasting impressions. With a proud legacy spanning 27 years, we’ve established ourselves as a regional frontrunner in our field. Embrace a welcoming atmosphere where positivity reigns and enthusiasm for our collective future abounds. Collaborate with over 50,000 skilled and diverse colleagues driven by our inspiring Leadership Model.