Head of Aftersales Planning and Performance Job in Dubai, United Arab Emirates

Position Overview:

• The role is responsible for developing and executing Al-Futtaim Automotive’s After-Sales strategy, focusing on cross-brand planning and organizational performance oversight to ensure long-term sustainability. This position collaborates across the After-Sales division to lead and drive strategic and transformational change while optimizing operational processes. It also involves managing and enhancing After-Sales planning and performance to align with business goals.
• Key Responsibilities:
• 1. Automotive After-Sales Budget Planning & Management:
• Utilize market intelligence and external data to support decision-making.
• Lead data collection, organization, and analysis to facilitate strategic planning.
• Review internal and cross-functional projects to identify risks, opportunities, and stakeholder feedback.
• Collaborate with business entities to understand challenges, provide support, and identify actionable opportunities.
• Foster integration across After-Sales functions to break silos and enhance collaboration.
• Present budget proposals to senior leadership and ensure alignment with organizational goals.
• 2. Automotive After-Sales Strategy & Planning:
• Develop business plans in alignment with the automotive division’s strategic objectives in collaboration with senior leaders.
• Monitor and report on strategy execution and implementation across the division.
• Identify and evaluate new business opportunities by analyzing market trends, testing hypotheses, and providing actionable recommendations.
• Partner with senior leaders to assess business performance, market realities, and internal capabilities.
• Collaborate with Finance and senior leaders to define the financial and non-financial impacts of strategic initiatives.
• 3. Automotive After-Sales Performance Management:
• Develop performance metrics and reporting frameworks focused on driving continuous improvement and standardization.
• Establish governance processes to monitor and compare performance against budgets.
• Align performance reporting with financial data in coordination with the Finance team.
• Create tools for standardized performance tracking across all After-Sales functions (T1, T2, Body & Paint, Wholesale, Fleet, etc.).
• Report KPIs to senior leaders monthly and establish performance guidelines for entities to follow and measure.
• 4. Automotive After-Sales Project Management:
• Manage and coordinate After-Sales projects for the Al-Futtaim Group.
• Provide guidance on project objectives, accountability, and deliverables.
• Support teams with agile delivery methods and ensure projects align with strategic plans.
• Identify, prioritize, and monitor projects, tracking both financial and non-financial impacts.
• Provide regular updates to senior leaders on project progress, key milestones, issues, and required decisions.
• Collate and present biweekly project reports to stakeholders.
  Key Skills and Competencies:
• Strong strategic thinking and understanding of the After-Sales business, with both long-term and short-term perspectives.
• Proficient in data-driven analysis, planning, and communication.
• Results-driven with a focus on measurable KPIs and commercial success.
• Deep commercial acumen with expertise in financial statements and reporting.
  Team & Collaboration:
• The role operates in a dynamic and diverse Automotive After-Sales environment.
• Reports directly to the General Manager – CoE and oversees a high-performing team.
• Works collaboratively across functions to drive alignment and ensure operational efficiency.
  Qualifications and Experience:
• Education: Bachelor’s degree required; MBA preferred.
• Experience: At least 10 years of professional experience, including strategy and program delivery within an Automotive After-Sales environment.
• Proven track record of leadership and managing high-performing teams.
• Strong ability to influence and secure buy-in at the C-suite level.
• Deep understanding of operations, business models, and the automotive value chain.