Position: Desktop Support Technician:
We are seeking a skilled Desktop Support Technician with a minimum of 2 years of hands-on experience in deskside support. The ideal candidate will possess strong knowledge of Windows 10, Outlook, Exchange, and Active Directory, along with excellent written and verbal communication skills. Experience with printers, IP phones, and familiarity with ITSM tools and ITIL processes is required. Basic understanding of IP protocols and Office 365 is also necessary.
Responsibilities:
Provide deskside support and respond to assigned calls within specified SLAs.
Manage workload effectively, diagnosing and resolving end-user system issues related to hardware and software.
Adhere to service levels for end-user support and collaborate with third parties to resolve technical issues.
Update Call Management System with progress and resolution details.
Install software, manage IT assets, provide printer services, and ensure LAN connectivity.
Preferred Qualifications:
Experience with Google Suite (Workspace) administration.
Ability to troubleshoot and resolve technical issues efficiently.
Strong customer service orientation and problem-solving skills.
If you meet these qualifications and are looking for an opportunity to contribute to a dynamic IT environment, we encourage you to apply.
Candidate Profile:
We are looking for an IT Support Engineer with a minimum of 2 years of experience in the field. The ideal candidate will possess strong interpersonal communication skills and the ability to effectively convey complex information to both technical and non-technical audiences, including various levels of management. If you excel at simplifying technical concepts and enjoy engaging with diverse stakeholders, we encourage you to apply.