Learning and Development Specialist | Retail

Job Role:
The L&D Consultant diagnoses learning needs, identifies appropriate solutions and develops strategic learning plans and frameworks to facilitate the achievement of business goals in partnership with our clients and internal stakeholders.

Job Role Specific Accountabilities:
Assesses career pathways in line with development and recommends individuals identified with high potential
Drive Emiratization development pathways and traineeships
Engage when required with external consultants and specialists
Deliver the core curriculum, training calendar and customized programs as scheduled
Serve as a Learning and Development Trainer on key projects, cross functional teams and group rollouts and practices
Design, develops, implements & assesses training initiatives to ensure content is up to date and reflects best practice
Ensures that content is up to date with group practices and processes in order to ensure alignment
Researches and proposes blended training solutions

Business solutions:
Research and formally recommend best practice or international standards that drive AFTC vision
Ensure delivery metrics are adhered to
Where required consult, recommend, design interventions and execute business solutions
Ensures adherence to industry and government regulatory standards
Identify and improve operational systems & processes

Consulting:
Identify Learning and Development needs within the group for specific business units
Manage internal & external customer expectations especially in regards to assessment practices & reporting
Consult with businesses to provide solutions and options, measuring customer satisfaction
Prepare proposals & quotations in line with business plan objectives (increase revenues, provide access, support performance, increase commercial outcomes)
Work inclusively with HR Business Partners, business trainers, Line Managers and Executives to deliver to gain agreement, share workloads and meet expectations

Communication:
Communicate recommended solutions to the business in order to gain buy-in and approval
Ensure all AFG businesses and key stakeholders are aware of the AFTC products & Services
Utilize tools and resources that will discover training needs or assess capability standards
Maximize opportunities to communicate Group HR & AFTC achievements, initiatives and projects

Reports:
Maintain systems for collating and reporting on Development performance
Manage & Analyze the Learning & Development performance
Collate and report AFTC performance metrics
Ensure key stakeholders in the business have up to date reports

Projects:
Ensuring project KPI’s are met and exceeded
Manage projects to meet key objectives
As required lead or partner AFTC, Group HR or business specific projects

Person Specific:
Education:
A bachelors degree and/or relevant Training certificates

Minimum Experience and Knowledge:
Program facilitation experience
A high level of computer literacy
Experience of blended learning
Business operations, project management and Customer Service experience would be a distinct advantage
Extensive Sales experience, Relationship Management experience, project management, Customer Service & Sales
Fluent written and spoken English
Curriculum design experience
Knowledge of Competency standards
A wide range of assessment design and delivery knowledge

Job-Specific Skills:
Proven ability to deliver competently to senior /board level delegates.
Proactive thinking and problem solving skills.
Proven ability to run projects within time, cost and quality constraints.
Comprehensive knowledge and deep understanding of current leadership and management development techniques.
Experience in design across a whole range of programmes.
Experience in proposal design and client pitching.
First class communication skills.
Ability to multitask.
Ability to work under tight timelines.
First class relationship management skills.
IT skills- across major tools- Word/Excel/PowerPoint/Outlook.
Coaching/mentoring skills.
Commercial acumen and hunger for business success.
Behavior’s in line with our values at all times.
Self starter and efficient time manager.
High level of analysis & problem solving
Consulting skills
Curriculum design
Assessment methodologies
Project Management skills
Analytical skills
Excellent ability to design and facilitate a variety of creative learning interventions which bring lasting value.
Deep knowledge of current training practices and methodologies.