Manager – Learning and Development

Job Role:
The “Manager – Learning & Development ” is responsible for organizing, coordinating, overseeing and delivering learning programs which are considered strategic to the business operations. This role focuses on providing guidance to teams, lead and support the roll-out of projects related with employee’s development, in-store productivity and Customer Experience. The Program Manager will deliver results in a timely manner and measure impact within the business in order to deliver the desirable outcome to the organization. This role will oversee and ensure the effectiveness of the company’s Onboarding Schools and/or Business Development Programs.

Job Responsibility:
Supervise, design and measure impact of on-the-job training solutions in an omni-business context
Strategize employees’ development plans enhancing their behavioral skills and measuring results against business KPIs
Framed by the company strategy, build action plan for training effectiveness reports and measure impact against KPIs
Understand and apply adult learning principles and develop teams accordingly
Coach/ mentor employees role modelling a customer centric culture in their roles
Follow up on learning intervention strengths, areas of development and provided Customer Experience after programs completion
Provide input on learning literature CX driven and ensure it is adapted to the business and learner’s needs
Aligned with MAF Retail Learning & Development plan and as per business requirement, help strategizing business development, growth and expansion by rolling out and monitoring training programmes to onboard employees and/or develop talent in other business skills
Prepare and oversee programmes schedule, monitor progress and support the delivery of the learning interventions by formulating/ organizing inter-connected projects aiming to maximize ROI

Requirements:
E-Learning background is preferred
Strong analytical, organizational & project management skills are required.
Aptitude in decision-making and working with numbers
English (Full professional proficiency – Required); Arabic is preferred
A Bachelor’s Degree in Administration, Education, Training, HR, or a related field is required.
Proven experience of 6-8 years in designing and implementing comprehensive learning and development programs is essential.
An MBA or any relevant postgraduate studies are a definite plus.

What We Offer:
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work from any country in the world for 30 days a year.