Al Futtaim
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.Role:
Ensure that his team and him know the top-selling products, 3 Aces and 1 King, and that they are available and clearly communicated and displayed at all times. To promote alternative products when these are unavailable.
Utilize everyday commercial opportunities to grow sales and profitability according to the goals in his area. Work with the Functional Commercial Review and other appropriate tools to do so.
During unexpectedly quiet times, initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
Ensure our guests have a great shopping experience always throughout the day.
Oversees the Food & Beverages responsibilities and activities of the organization. Act as deputy Food & Beverages manager in the execution of the IKEA Food & Beverages Concept in the IKEA Restaurant & Café, IKEA Bistro and IKEA Swedish Food Market and IKEA co-worker restaurant, in order to strengthen the IKEA store’s position as the best home furnishing store in your local market. Includes achieving the customer satisfaction goals set and all foods & beverages are prepared and served in the correct way by trained and skilled co-workers for IKEA store visitors to take a natural break in their shopping for a tasty and nourishing meal, at a competitive price, in pleasant and relaxing surroundings with a taste of Sweden.
Together with his colleagues and managers, they contribute actively in the development and implementation of a clear IKEA Food action plan for the store using the store business plan and country business plan. These are supported by input from Growing IKEA together and the IKEA Food Direction & Strategy. Develop and execute an annual action plan for his area based on agreed goals.
Actively implement the range matrix (global and national) by securing quality and availability.
Serve high-volume dishes that suit the taste of the many people on the local market.
Secure that we prepare all food in line with the product sheet and secure the quality served at all times.
Actively use the product sheets to train co-workers. Also, ensure all co-workers taste and learn about new products before they are launched.
Secure an irresistible food offer by ensuring we give customers an appealing range presentation.
Passionate about his products and actively learn about their content, origins, preparation and other benefits. Share this knowledge with his guests and colleagues.
Co-operate with the Stores Kitchen Managers & Kitchen Production Seniors to enhance Swedishness and the link between the IKEA Restaurant & Café and the Swedish Food Market when appropriate.
Have relevant knowledge of the competition on the market & use this information to initiate immediate action as needed, e.g. secure a substantial price distance.
Create awareness of IKEA Food as the most important in-store marketing tool for maximising the IKEA store’s sales potential.
Passionate leader who can bring business and people together, inspired by the IKEA core leadership capabilities and strive to continuously develop as a leader.
In co-operation with the Human Resources (HR) department, recruit his team based on the IKEA values.
Committed to the development of his team and secure their training to ensure all co-workers understand the IKEA Concept and other key guidelines, and how they have an impact on their specific roles.
Empower, support and coach his co-workers on the job to help them perform better and grow.
Actively develop successors to ensure he meet the succession needs of the IKEA store.
Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.
Ensure we have a simple and straightforward internal communication and information flow, and secure that key information is understood by all IKEA Food co-workers.
Work actively to make the IKEA store successful and high performing, today and tomorrow by attracting visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of guests and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
Utilise relevant reporting tools, such as profit and loss, NAVISION, the Functional Commercial Review, IKEA Customer Satisfaction Survey and Growing Together, to develop the IKEA business, himself and his team.
Challenge costs by working in a lean, simple and cost-conscious way using and sharing good examples and encouraging his team and colleagues to discover smarter ways of working.
Ensure the implementation and follow-up of the SOP rules and guidelines.
Ensure that the operations of all IKEA Food areas in the IKEA Store operate in accordance with IKEA Quality and Food Safety requirements and other relevant legislation (list relevant legislations applicable by country).
Promote a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions, also co-operate with external service providers and authorities when needed.
Adjust and implement the IKEA HACCP plan to secure store’s requirements, also ensure the HACCP routines are known and followed in the daily work.
Ensure that all food incidents, or potential incidents, are reported through CASY
Act in accordance with the IKEA Global Sustainability Direction and work with his team to take actions that contribute to sustainability, such as waste management and energy efficiency.
Ensure that the IKEA Co-worker Restaurant food range is appealing, nutritious and based on our co-workers needs and wants.
Strive towards accurate sales forecasts for his area to enable proper supply planning, ordering, efficient goods handling and stock control.
Ensure daily work routines are in place, e.g. goods flow, stock control, purchasing, ordering, production and waste management.
Secure optimal productivity by ensuring a staff planning process aiming for the right number of competent co-workers, at the right times, in the right places to meet guests’ needs.
Ensure efficiency and guest in focus in the serving line by setting up the serving line with flexibility based on peak and non-peak periods (menu offers), in conjunction with the Commercial direction, ensure the proper production levels to ensure freshness, maximise sales and minimise waste.
Work proactively to avoid bottlenecks and constantly improve guest satisfaction and ensure the appropriate speed of service in the serving line by following IKEA Food routines, such as walk-the-plate and mechanical sales techniques
Develop our menu offers based on customer’s needs & feedback actively and continuously, and create & implement the yearly Commercial calendar accordingly
Ensure the efficient maintenance of the area (preventive maintenance, equipment history), securing it is clean, organised, attractive and inviting to provide a positive guest experience.
Ensure we have proper product sheets and cost calculations (Recipes, production charts, Navision database).
Take an active role in the IKEA Food management team and work cross-functionally utilising the competence of his colleagues in other parts of the store as well as other IKEA stores in his country. Encourage his co-workers to do the same.
Develop and share good ideas and implement best-practice solutions.
Use the full potential of the IKEA Concept, tools, manuals, guidelines and other best practices.
Sustainability
Collaborate and align with internal and external stakeholders to secure sustainability is integrated across all IKEA Food market functions in delivering their sustainability contribution to the agreed frameworks and strategies.
Secure local adaption of the global and country directions and ambitions, to deliver to the total business agenda and a more People and Planet Positive IKEA.
Ensure that alignment, budget and resources are in place to move the sustainability agenda within the market.
Enable and follow-up sustainability performance and progress based on the country business plans, Group tools and methods.
Facilitate integration and implementation of sustainability by supporting functions with the right information, best practice solutions, tools & methods and ways of working.
Explore and follow-up on sustainability situation in local PMA and contribute to the unit’s business agenda, provide feedback and share across sustainability matrix.
Document and evaluate initiatives and activities with a view to capitalise on learning, sharing and promoting continuous improvement.
Required skills to be successful
Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
Advanced knowledge of food production and food safety
Must be able to build working relationships
Must be able to speak and understand English
Must have proven leadership abilities and lead by example
Experience from food service business
English communication skills
MS Office literate
Sales-driven and passionate about food and people
Must have excellent communication and interpersonal skills
Must have the ability to bring out the best in co-workers and to motivate and develop the organization
Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
Understand KPIs and how to affect their results through departmental actions
Customer Focus , Individual Accountability , Continuous Improvement , Personal Leadership, Teamwork
Experience of working in vibrant retail environment – 5 to 7 years
Experience of managing/leading and developing a team
Tactical thinker