Al Futtaim
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.Role:
We are currently looking for competent & performance driven Service Advisor to work with our team in Toyota & Lexus Dubai. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
- What you will do
- Clear explanation of the job done and invoice and guide to the cashier.
- Promotion of value added services
- Resolution of Customer concerns at the earliest time and ensures satisfaction.
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Check workshop situation and promise delivery time.
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Required:
Excellent customer service, willing to go the extra mile. - Strong English communications skills, Arabic speaker an added advantage!
- Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
- Technical knowledge provides up-to-date technical information in response to customer inquiries.
- The role will report to the Reception Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis.
Role:
- Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
- A broad based knowledge to service as a reliable consultant is essential for this role.
- Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering