Al Futtaim Private Company LLC
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab EmiratesRole Overview:
We are looking for a meticulous and proactive Service Contracts Supervisor to join our team in Dubai. This role focuses on enhancing customer retention through the effective management and execution of Service Maintenance Contracts (SMCs). You will be responsible for ensuring smooth SMC transactions, monitoring purchase trends, and providing insightful analyses to optimize profitability.
Key Responsibilities:
- Maintain and update the SMC package database, ensuring packages are ready for processing within 24 hours of request and refreshed weekly.
- Offer frontline support through the Service Contracts Service Desk, handling contract transfers, terminations, refund requests, and reinstatements.
- Develop pricing schedules for Repair Maintenance Contracts (RMCs) and secure approvals within 48 hours of request.
- Provide system support for SMCs linked to new units, ensuring accurate contributions for each unit.
- Prepare and deliver timely reports, including trend analyses and actionable recommendations.
Qualifications and Skills:
- Bachelor’s or Master’s degree.
- Proficiency in Microsoft Office applications, especially Excel.
- Experience with ERP systems (SAP IS AUTO) and BI reporting tools.
- A minimum of 5 years’ experience in a similar role, with mandatory expertise in automotive aftersales.
- Basic knowledge of SAP, strong communication and interpersonal skills, and proficiency in MS Office Suite (Excel, PowerPoint).
- Exceptional problem-solving and time management abilities.