Al Futtaim Private Company LLC
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.Job Role:
The job holder is responsible for planning, controlling and directing his store team to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people’s skills in order to influence everyone to manifest the best professional customer service and equipped with the ability to understand and analyses sales figures to drive the business to achieve its targets.
Job Responsibility:
Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc)
Recommends and initiates plans to optimize the stores’ controllable expense.
Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level)
Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
Commercial
Handles and reports product queries, complaints and offer advise professionally aligned with the Brand of Service Standards procedure.
Drives loyalty members programs and initiatives to achieve target transactions participation.
Drives selling techniques to achieve target conversion/transaction rate
Cascades on going promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes)
Checks and reviews the implementation of display and timely replenishment.
Manages availability and timely replenishment of stocks.
Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
Ensures customers shopping experience exceeds customers’ expectation.
Process
Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)
Cashiering duties
Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
Demonstrate strong analytical skills and understanding of the system and reporting
Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
People
Reviews and discusses performance appraisal and personal plans of direct reports.
Implements action plans for employee engagements
Plans and monitors Personal Development Plans In role development interventions.
Identifies, implements and monitors team learning interventions.
Required Skills::-
Must have excellent interpersonal and communication skills both oral and written
Possess organization and time management skills with demonstrated ability to follow sales process
Excellent organizational skills and ability to show initiative
Well-groomed and presentable
Self-motivated, reliable and confident
Positive attitude and ability to work well with others
Good knowledge of MS Office products
Ability to deal effectively with pressure and stress
Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills
What equips you for the role:
Good communication skills
Excellent relationship skills
Technical knowledge on products
Accountability
Problem solving
Attention to detail
Bachelor Degree (Masters Preferred)
5-6 years’ experience in retail and team management (preferably in skin care and cosmetics)
Empathy Customer service and results oriented Leadership and problem solving skills