AL TAYER GROUP
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!Job Role:
We are looking for a Supervisor to join our Armani Fashion store in The Dubai Mall. You will ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target.
Job Responsibilities:
Ensure all new starters are inducted into the department team
Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
Analyze sales data to maximize sales on day to day basis
Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
Ensure that the standards of grooming, presentation and professional conduct are set and maintained
Motivate team members to achieve shared goals and acknowledge team and individual successes
Experience:
A successful candidate should hold a high school qualification with a minimum of 4+ years experience in retail fashion store within a luxury environment. A demonstrated history of providing exceptional services outcomes through a highly motivated team with a passion for luxury home. You have the ability to multitask and work on a variety of projects simultaneously.
Requirements:
Ability to evaluate business opportunities and identify potential risks.
A proactive approach and initiative
Strong leadership and interpersonal skills with the ability to lead motivate and develop team-members.
Proven track record of building collaborative working relationships with internal and external stakeholders.